Contact

A person reads every message. We answer within one working day, and within two in the days after a collection is released.

Customer service

Please give your order number when you write about an order: it is in the confirmation email and on the order page of your account.

What to write about where

Delivery, tracking and customs: see the Shipping page first, then write to us.

Returns, exchanges and refunds: the procedure is on the Returns and refunds page.

Repairs and care: send photographs of the piece and tell us how it is used. We quote before doing anything.

Privacy and data requests: use the same address, saying what you are asking for. Our Privacy policy sets out your rights.

Press and partnerships

Write to the same address with “Press” in the subject line.