Returns & Refunds

Return any unused piece within 30 days of delivery, for any reason. We refund it.

This 30-day window is a commercial gesture that goes beyond the 14-day legal right of withdrawal (articles L221-18 and following of the French consumer code). Your legal rights are unaffected, and the legal guarantee of conformity of two years applies whatever you decide here.

How to return a piece

1. Tell us, within 30 days of delivery, that you want to return the piece, stating the order number. A letter, an email or the model form at the end of this page all work.
2. We answer within one working day with the return address and, for Europe and the United States, a prepaid label to print.
3. Pack the piece in its box, with its dust bag, its care card and any tag still attached, then in an outer carton. The box is part of the piece: send it back.
4. Hand the parcel over within 14 days of telling us, and keep the proof of dispatch.

Who pays for the return

From Europe and the United States we pay: the prepaid label we send costs you nothing.

From anywhere else, return carriage is paid by the customer, as the law allows, and we tell you the amount before you send the parcel. Use a tracked service: until the parcel reaches us, it travels at your risk and a return that never arrives cannot be refunded.

When the piece is faulty, was damaged in transit, or is not the one you ordered, we always pay the return, wherever you are.

Condition of the piece

You may handle and try a piece as you would in a shop. If it comes back used beyond that — worn outside, marked, scented, engraved — we may reduce the refund by the loss in value, and we tell you the amount and the reason before refunding.

Refunds

We refund within 14 days of receiving the return, and at the latest within 14 days of the proof of dispatch, whichever comes first. The refund uses the payment method you paid with, at no cost to you; a bank transfer is used when the original method can no longer be credited.

The refund covers the price of the pieces and the standard outward delivery cost. If you chose a faster and dearer delivery, we refund the standard rate for that destination. Return carriage you paid yourself is not refunded, unless the piece was faulty or wrongly sent.

Duties and import taxes paid on arrival are not refunded by us: ask your customs authority for their repayment once the piece has left the country.

Exchanges

Tell us the size, the colour or the piece you would rather have. We reserve it, take the return in, and send the replacement as soon as the return reaches us. A difference in price is charged or refunded. Where stock does not allow it, we refund and you order again.

What cannot be returned

• Pieces made or personalised to your specification, including monogramming and bespoke sizing (article L221-28 3 of the consumer code).
• Care products whose seal or tube has been opened, for hygiene and safety reasons (article L221-28 4).
• Gift cards, where sold.

Everything else can be returned, including sale pieces.

Damaged, faulty or wrong pieces

Photograph the piece and the parcel and write to us within three days for transit damage, or at any time within the two-year legal guarantee for a fault. We arrange collection at our cost and, at your choice, repair, replace or refund in full.

This does not affect the legal guarantee of conformity of two years from delivery, nor the guarantee against hidden defects, both described in our Terms of sale.

Model withdrawal form

You may use this form to withdraw within the legal 14 days, but you do not have to: any clear statement works. Copy it into an email or a letter and complete the lines.

I hereby give notice that I withdraw from my contract of sale of the following goods: …

Ordered on: … Received on: …

Name of the consumer: …

Address of the consumer: …

Signature of the consumer, only if this form is sent on paper: …

Date: …