Shipping

Every piece is made to order in the ateliers we work with, then shipped insured and tracked, in plain outer packaging. The making time is stated on the piece’s page and counted before the delivery times below.

Where we ship, and what it costs

Europe

Standard delivery 12 EUR, complimentary above 300 EUR. Two to four working days after dispatch.

United States

Express delivery 35 EUR, complimentary above 500 EUR. Five to eight working days after dispatch. Duties may apply on arrival.

Rest of the world

International delivery 45 EUR. Six to ten working days after dispatch. Duties may apply on arrival.

Costs are per order, not per piece, and are shown in the basket and again at checkout before you pay. Thresholds are read on the value of the pieces, before delivery costs and after any discount.

Dispatch

A piece leaves the atelier as soon as it is finished; the making time shown on its page is counted in working days, and orders placed on a Saturday, a Sunday or a public holiday enter production on the next working day.

Delivery times above are counted from dispatch, not from the order, and are the carrier working days. In any case delivery is made within 30 days of the order, as article L216-1 of the French consumer code requires, unless a later date is agreed with you before the order is confirmed.

Carriers and tracking

We ship with tracked services that require a signature. The carrier is chosen for the destination and is named in the dispatch email, together with the tracking number, as soon as the parcel leaves us.

If the tracking has not moved for five working days, write to us and we open an enquiry with the carrier.

Insurance

Every parcel is insured for the full value of its contents until it is delivered. If a parcel arrives damaged, note it on the carrier document, photograph the parcel and its contents, and write to us within three days: we replace the piece or refund it in full, at your choice.

Customs duties and import taxes

Orders delivered outside the European Union may be charged import duties, taxes and a customs handling fee on arrival. They are set by the destination country, are not included in the price shown at checkout, and are paid by the recipient.

We declare the true nature and the full value of every parcel. We cannot mark an order as a gift or declare a lower value. If a parcel is refused because of these charges it is treated as an undeliverable parcel, below.

Changing an address

An address can be corrected while the order has not been dispatched. Write to us as soon as you notice, with the order number.

Once the parcel is with the carrier, only the carrier can redirect it, and only to certain addresses. An order delivered to a wrong address given by the customer is not refunded.

Undeliverable parcels

A parcel comes back to us when the address is wrong or incomplete, when nobody signs for it, when it is left unclaimed at a collection point, or when customs charges are refused. We contact you and offer a second dispatch at the standard rate, or a refund of the order less the outward and return carriage we actually paid.

Returns and refunds are covered on the Returns and refunds page.