Frequently Asked Questions

By hand, to order, in the ateliers we work with. The origin of each piece is stated on its page.

Two to four working days in Europe, five to eight to the United States, six to ten to the rest of the world, counted from dispatch. Before that, each piece is made to order: the making time is on its page. Costs and thresholds are on the Shipping page.

Yes. Any unused piece can be returned within 30 days of delivery, with a prepaid label from Europe and the United States. Personalised pieces and opened care products are the only exceptions. The full procedure is on the Returns and refunds page.

Yes. Card payments are handled by Stripe. Card details are entered on Stripe systems and never reach ours, the connection is encrypted end to end, and your bank applies 3-D Secure authentication where it requires it. We also accept bank transfer.

The price shown includes any tax that applies to the piece. Delivery is added before you pay. Orders delivered outside the European Union may be charged import duties and taxes on arrival, set by the destination country and paid by the recipient; they are not included in the price and we cannot estimate them.

Write to us as soon as possible with the order number. While the order has not been dispatched we can change the address, the size or the colour, or cancel and refund it in full. Once it is with the carrier, use the return procedure instead: you have 30 days.

Yes. Choose USD at the top of the page. Prices, the basket and the checkout are then in dollars.

Yes. Every piece can be re-stitched, re-edged or fitted with new hardware. Send photographs and we will quote. A manufacturing fault within ten years is repaired free of charge.